Shipping & Returns
- When will my order ship?
- When will I receive my order?
- Undeliverable packages (orders returned to us)
- Return Shipping Costs
- Restocking Fee
- Outgoing Shipping Costs
- Item is on backorder
- How will you ship my order?
- How much is shipping?
- How fast is my order processed?
- How do I get FREE GROUND shipping on my order?
- Do you ship to Freight Forwarders?
- Do you ship to Canada and US Territories?
- Do you ship to APO/FPO addresses?
- Do you offer expedited shipping?
- Delays during holiday seasons between Thanksgiving and Christmas
- Delays by shipping companies
- Can I send an order to a country other than the United States?
- Can I have my order sent to more than one address?
- Billing address information is inconsistent with what is on the credit card record
- What shipping options are available?
- Do you ship outside of the USA?
- Do you ship to Alaska and Hawaii?
- What could cause a shipping delay?
Q: When will my order ship?
All shipments leave Monday through Friday. Most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.
Q: When will I receive my order?
We ship directly from our warehouse in Corona, Ca. Most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.
Q: Undeliverable packages (orders returned to us)
Packages that are returned to us and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 15% restocking fee.
Q: Outgoing Shipping Costs
If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.
Q: Item is on backorder
We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.
Q: How will you ship my order?
We ship primarily through FedEx, however, some shipments may be shipped by US MAIL or motor freight carriers. DISCOUNT TRAILER reserves the option to choose the best carrier available at the time of shipment.
Q: How much is shipping?
Shipping is determined using freight rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering.
Q: How fast is my order processed?
Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.
Q: How do I get FREE GROUND shipping on my order?
Orders over $250 ship free! Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping excludes orders requiring truck freight or orders shipping to Alaska or Hawaii.
Q: Do you ship to Canada and US Territories?
We regret that we are not shipping orders outside the 50 United States at this time.
Q: Do you ship to APO/FPO addresses?
We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.
Q: Do you offer expedited shipping?
Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.
Q: Delays during holiday seasons between Thanksgiving and Christmas
Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.
Q: Delays by shipping companies
Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.
Q: Can I send an order to a country other than the United States?
Currently, we only ship to the 50 United States.
Q: Can I have my order sent to more than one address?
Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.
Q: Billing address information is inconsistent with what is on the credit card record
To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.
Q: What shipping options are available?
All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.
Q: Do you ship outside of the USA?
Sorry, we currently do not ship to Canada, non-Continental US Territories, or Internationally.
Q: Do you ship to Alaska and Hawaii?
We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 800.528.3044. Our team is available Monday - Friday: 8am - 5pm PST.
Q: What could cause a shipping delay?
Wrong address or zip code used for the shipping address.
When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information. Unforeseen circumstances at our business.